Free, No-Contact Delivery

No, our standard delivery is entirely free. If you're not entirely happy with your Emma products you can return them for free too.

You can find the estimated delivery time on the product pages. Please keep in mind that orders are only shipped once we've received your payment. Depending on the payment method this might take a couple of days.

In order to protect you and our courier service providers, we have implemented a strict no-contact mattress delivery policy. That means that on the day of delivery, you will be notified that your mattress will be with you shortly. The delivery driver will bring your items to the first door of your building and you will not be required to sign for your parcels. Instead, the courier service will take a picture of delivery as proof of postage. This new process will help prevent the spread of infection.

To return an item, you can use our returns portal. Once we've processed your return, our courier will be in touch with you to arrange a suitable date for the collection of your items. In order to protect you and our courier service providers, we have implemented a strict no-contact mattress collection and delivery policy. This means that our courier will not be permitted to enter your home. So, we kindly ask you to bring the mattress to the your doorstep. That will help prevent the spread of infection.

That's no problem at all. Just make sure to request a return before your trial period is up. Then just send us an email letting us know that you're self-isolating. We'll put your return on hold. Once you're ready for your items to be picked up, get in contact with us and we'll start processing your return. Please note that we can only issue refunds once your items have been picked up.