• Consegna e reso gratuiti
  • 100 notti di prova
  • 10 anni di garanzia


Free, No-Contact Delivery

Free Shipping

Each Emma product is delivered factory-fresh and neatly vacuum-packed from our warehouse straight to your front door. We have put strict hygiene policies in place to ensure the safety of you and our couriers. Once your order is placed and the payment is confirmed, we’ll start getting your order ready. As soon as your mattress has shipped, we’ll send you an email with a tracking link, so you can follow your items on their journey. Our courier will contact you on the day of delivery to let you know when your mattress will be arriving.

No-Contact Delivery

In order to protect you and our courier service providers, we have implemented a strict no-contact delivery policy. That means that we’ve cut out all unnecessary contact between you and the delivery driver. Once your order has shipped, you will still get a notification from our courier service informing you on when to expect your delivery. But once your items arrived you will no longer be required to sign for your order. The driver will bring your order to the doorstep of your building and then take a picture of the items as proof of postage.

What if I don't get on with the Emma products?

Stress-Free Process

We’re sure you’ll love your Emma products but if for any reason you don’t, you can return it for a full refund. We’ve simplified the process to make returning an item stress-free. All you’ve got to do is head to our portal. Here, just pop in your order number and the email address you used to place your order. Then just select the items you wish to return. Hit confirm and you’re done. We’ll take care of the rest: Our customer service team will arrange for your items to be picked up by our courier service. Once everything is sorted the courier will get in contact with you to choose a date that suits you best. Our returns are of course entirely free!

No-Contact Returns

Our top priority will always be the safety of our customers and our couriers. That’s why we’ve made our returns as contact-free as possible: Since our couriers are now no longer permitted to enter your building, it would be great if you could bring your unwanted Emma items to the doorstep of your building. That will prevent the potential spread of infection and help keep you and our couriers safe. Once we’ve received your return, we’ll immediately begin processing your refund. Depending on the method of payment you used when placing your order, it can take up to 14 days for you to receive your money back.

Frequently Asked Questions

If you still have any doubts or questions, here's a list of FAQs to guide you further!

Don't just take our word for it.

Try it out yourself!