It's simple. You can test the Emma mattress for 100 days to decide whether or not you are satisfied with our product. If you realise that Emma is not the right mattress for you, simply contact our customer service team (
[email protected]) to arrange a pick-up. We will give you a refund for 100% of the purchase price. However, we do ask that you give yourself time to get used to your new mattress so we recommend testing your Emma for at least 3 - 4 weeks before sending it back. We believe that our mattresses provide the perfect night's sleep for 99% of our customers. The mattress industry is aimed at confusing customers with excess supply, pushy sales tactics and high prices. We want to make sure your mattress buying experience is as simple and carefree as possible. That is why we offer our customers the chance to test the Emma mattress for 100 days risk-free. If you do not enjoy it, just simply call or email us and we’ll pick it up free of charge.